Politique d’expédition
X0C29 SHIPPING POLICY
Worldwide Shipping
X0C29 proudly ships worldwide from our Atelier in China using trusted international courier services.
Every order is individually prepared, carefully inspected, professionally packaged, and securely dispatched to ensure that it arrives in the condition intended by our Atelier.
Shipping availability may vary depending on destination country, local regulations, customs requirements, and courier service coverage.
By placing an order with X0C29, you acknowledge that you have read and accepted this Shipping Policy.
1. Definitions
For the purposes of this Shipping Policy:
Processing Time refers to the period required for payment verification, quality inspection, craftsmanship review, protective packaging, shipping documentation, and preparation before dispatch.
Dispatch refers to the moment an order has been handed to the selected shipping carrier and tracking information has been generated.
Transit Time refers to the estimated period between dispatch and final delivery by the shipping carrier.
Processing time and transit time are separate stages and should not be interpreted as the same timeframe.
2. Order Processing
Orders begin processing once payment has been successfully authorised.
Depending on the product purchased, processing may include:
• Payment verification
• Atelier quality inspection
• Final craftsmanship inspection
• Protective packaging
• Documentation preparation
• Export processing
Business days refer to Monday through Friday and exclude weekends and public holidays observed in China.
Unless otherwise stated on the individual product page, orders are dispatched according to the fulfilment schedule applicable to the purchased product.
3. Product Availability & Dispatch
Each X0C29 product is individually assigned its own fulfilment status.
Product availability may include, but is not limited to:
• Ready to Dispatch
• One-of-One
• Atelier
• Couture
• Made to Order
• Made to Measure
• Pre-Order
• Limited Edition
The fulfilment status and dispatch estimate displayed on the individual product page form part of the purchase agreement and shall take precedence over general processing estimates contained within this Shipping Policy.
Where multiple products with different fulfilment schedules are purchased together, X0C29 reserves the right to dispatch items separately or to hold shipment until the complete order is ready.
4. Shipping Methods
X0C29 uses carefully selected international shipping partners based on destination, package dimensions, customs requirements, and operational efficiency.
Shipping carriers may include:
• SF International Express
• DHL Express
• UPS
• FedEx
• EMS
• or other equivalent international courier services.
Carrier selection remains entirely at the discretion of X0C29.
Shipping methods may change without prior notice if necessary to ensure secure and reliable delivery.
5. Estimated Delivery Times
Delivery estimates begin only after an order has been dispatched.
Estimated international transit times are:
Asia
3–7 Business Days
United Kingdom
5–9 Business Days
United States
5–10 Business Days
European Union
6–12 Business Days
Australia & New Zealand
6–12 Business Days
Middle East
6–12 Business Days
These estimates are provided for guidance only and do not constitute guaranteed delivery dates.
Actual delivery may vary due to customs clearance, airline scheduling, weather conditions, courier operations, seasonal demand, or other circumstances beyond the control of X0C29.
6. Shipping Costs
Shipping charges vary depending on the product category and destination.
For selected Atelier and Couture creations, international shipping costs may already be included within the listed retail price as indicated on the individual product page.
Where shipping is included, this applies only to the transportation cost itself.
Import duties, customs charges, VAT, brokerage fees, local taxes, and any destination-country government charges are not included unless expressly stated otherwise.
Customers remain responsible for reviewing the shipping information displayed on each product page before placing an order.
7. Customs, Duties & Import Taxes
International shipments may be subject to customs duties, VAT, import taxes, brokerage fees, or other government charges imposed by the destination country.
Unless expressly stated otherwise:
• Customs duties are not included in the product price.
• Import taxes are not included in shipping fees.
• Brokerage charges are not included.
• Any destination-country government fees remain the sole responsibility of the customer.
Customers are strongly encouraged to familiarise themselves with local import regulations before placing an order.
Failure to pay customs duties or import charges does not constitute grounds for cancellation, refund, or chargeback.
8. Customs Inspection
International shipments may be opened, inspected, or resealed by customs authorities without notice.
X0C29 has no control over customs inspection procedures.
Packaging that has been opened or resealed by customs authorities shall not be regarded as product damage or defective packaging.
Minor cosmetic changes to external packaging resulting from customs inspection do not affect the condition or authenticity of the product.
9. Shipment Tracking
All eligible shipments include end-to-end tracking.
Tracking information will be automatically emailed to the customer after dispatch.
Tracking events are generated directly by the shipping carrier.
Occasional delays in tracking updates may occur due to carrier systems, customs processing, or international logistics operations.
X0C29 is unable to modify or accelerate tracking updates issued by third-party shipping providers.
10. Delivery, Signature & Customer Responsibilities
Certain destinations and high-value shipments may require a signature upon delivery.
By placing an order, the customer agrees to:
• Provide a complete and accurate shipping address.
• Provide a valid contact telephone number if required by the courier.
• Monitor shipment tracking after dispatch.
• Be available to receive the shipment where signature is required.
• Collect the parcel promptly if held by customs or the shipping carrier.
Where delivery has been successfully completed according to the carrier’s official tracking records, responsibility for the shipment transfers to the recipient, except where otherwise required by applicable consumer protection laws.
Customers are responsible for ensuring that local customs clearance requirements are completed promptly where applicable.
11. Incorrect Shipping Information
Customers are solely responsible for ensuring that all shipping information provided at checkout is complete, accurate, and up to date.
This includes, but is not limited to:
• Recipient name
• Shipping address
• Postal or ZIP code
• Telephone number
• Email address
X0C29 cannot be held responsible for delays, failed deliveries, additional shipping charges, or returned shipments resulting from inaccurate or incomplete information provided by the customer.
If a shipment must be re-dispatched due to customer error, all additional shipping costs and related charges shall be the responsibility of the customer.
12. Refused Delivery & Unclaimed Shipments
Customers are responsible for accepting delivery of their shipment and completing any customs clearance procedures required by the destination country.
If a customer:
• refuses delivery;
• refuses to pay applicable customs duties, VAT, import taxes or brokerage fees;
• fails to collect a shipment within the carrier’s holding period;
• cannot be contacted by the courier;
• abandons the shipment; or
• otherwise causes the shipment to be returned, abandoned or destroyed,
X0C29 shall not be responsible for any resulting storage charges, return shipping costs, customs charges, disposal fees or similar expenses.
Where a returned shipment can be recovered, any costs associated with return shipping, re-dispatch or customs processing shall be borne by the customer.
Where a shipment cannot be recovered, is abandoned, destroyed or otherwise disposed of by the carrier or customs authorities, no refund, replacement or compensation will be issued except where required under applicable law.
13. Lost, Delayed or Damaged Shipments
Once an order has been dispatched, transportation is carried out by an independent shipping carrier.
Although X0C29 will make reasonable efforts to assist customers in communicating with the carrier and initiating investigations where appropriate, delivery times and shipping operations remain outside our direct control.
If a shipment appears lost or arrives visibly damaged, customers should notify X0C29 as soon as reasonably possible after delivery or the expected delivery date.
Courier investigations may require supporting documentation, including photographs of the packaging and contents, and may take several weeks to complete.
Any resolution will remain subject to the carrier’s investigation process and applicable insurance coverage where available.
14. Shipping Support
After dispatch, X0C29 remains available to provide reasonable assistance regarding shipment tracking and communication with shipping carriers.
Where appropriate, we may assist customers by:
• Monitoring shipment progress;
• Contacting the courier regarding delivery updates;
• Assisting with courier investigations;
• Providing shipping documentation where available.
However, X0C29 cannot guarantee delivery dates, customs decisions, courier response times or investigation outcomes, as these remain under the control of independent third parties.
15. Shipping Insurance
Certain orders may be shipped with shipping insurance at the discretion of X0C29.
Where insurance is provided, any claim shall remain subject to the terms, conditions and investigation procedures of the relevant carrier or insurance provider.
Customers may be required to provide supporting documentation to assist with insurance claims.
16. Multiple Shipments
Where an order contains products with different production schedules, dispatch estimates or fulfilment methods, X0C29 reserves the right to dispatch products separately.
Each shipment may receive its own tracking information.
Separate dispatch does not constitute partial cancellation or incomplete fulfilment of the overall order.
17. Force Majeure
X0C29 shall not be liable for delays or inability to fulfil shipping obligations arising from circumstances beyond our reasonable control.
Such circumstances may include, but are not limited to:
• customs inspections;
• government restrictions;
• changes in import or export regulations;
• airline disruptions;
• transportation interruptions;
• labour strikes;
• natural disasters;
• severe weather;
• public health emergencies;
• war;
• civil unrest;
• carrier network failures; or
• other events beyond our reasonable control.
During such events, processing, dispatch and delivery estimates may be extended accordingly.
18. Fraud Prevention & Order Verification
To protect both our clients and our Atelier, X0C29 reserves the right to verify orders prior to fulfilment.
Verification procedures may include, where appropriate:
• payment verification;
• billing and shipping address verification;
• customer identity confirmation;
• confirmation of order details via email.
Where additional verification is requested, processing or dispatch may be delayed until verification has been successfully completed.
Failure to complete requested verification within the stated timeframe may result in the order being cancelled and refunded.
19. Customer Acknowledgement
By placing an order with X0C29, the customer acknowledges and agrees that:
• they have read and accepted this Shipping Policy;
• they understand that processing time, dispatch time and shipping transit time are separate stages;
• they have reviewed the fulfilment information provided on the relevant product page;
• they understand that customs duties, VAT, import taxes and destination-country charges remain their responsibility unless expressly stated otherwise;
• they understand that international delivery estimates are provided for guidance only and are not guaranteed;
• they acknowledge that courier operations and customs procedures remain outside the direct control of X0C29;
• they understand that certain orders may require verification before dispatch;
• they accept that this Shipping Policy forms part of the terms governing their purchase from X0C29.
20. Contact
For any shipping-related enquiries, please contact:
Email: aurenlio@qq.com
Our Atelier will respond as soon as reasonably possible during business hours.