Menu

 Log in

Shipping policy

📦 SHIPPING POLICY

We ship worldwide from our main fulfillment hub in China via SF International Express to ensure secure, trackable, and time-efficient delivery for all customers.

📍 Order Processing

  • All orders are processed, packed, and dispatched within 3 business days after your order is placed.

  • Business days are Monday to Friday, excluding public holidays.

  • Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking number.

During peak seasons (e.g., holidays), processing times may be extended by 1–2 days.

🌎 Shipping Methods & Estimated Delivery Times

We currently ship using SF International Express for all destinations. Estimated delivery times are:

  • Asia: 3–7 business days

  • United States: 5–10 business days

  • United Kingdom: 5–9 business days

  • Europe (EU): 6–12 business days

  • Oceania (Australia/NZ): 6–12 business days

Delivery times may vary depending on destination customs, airline capacity, or seasonal traffic.

💳 Customs, Duties & Taxes

  • International orders may be subject to import duties, customs fees, and taxes, which are not included in the item price or shipping fee.

  • These charges vary by destination country and are the customer’s responsibility.

  • If an order is refused due to customs fees, shipping costs will not be refunded.

Please contact your local customs office for more information before placing an order if you're unsure.

🔍 Tracking & Delivery

  • All shipments include end-to-end tracking.

  • Tracking details will be emailed to you once the order has shipped.

  • Delivery may require a signature upon arrival depending on the carrier and destination.

If tracking shows “delivered” but you did not receive your package, please contact the carrier first, then reach out to us for assistance.

🏠 Incorrect Address Policy

Please ensure your shipping address is entered correctly. We are not responsible for:

  • Misspelled or incomplete addresses

  • Lost packages due to incorrect delivery information

  • Additional shipping fees required for re-delivery

If you need to update your address, contact us within 12 hours of placing your order.

📦 Lost or Damaged Packages

We are not responsible for packages lost or damaged in transit once handed over to the carrier. However, we will support you in filing a claim when applicable.

To report an issue, please email us with:

  1. Order number

  2. Full name

  3. Tracking number

  4. Description of the issue

🌐 Restricted Regions

Due to carrier limitations, some countries or regions may not be serviceable. If we are unable to ship to your address, we will contact you to arrange a cancellation & refund.

Language

Country/region